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Privacy Policy

Effective Date: July 16, 2025
Last Updated: July 16, 2025

Welcome to THB Silver (“we”, “us”, or “our”). Your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit our website, www.thbsilver.com, or engage with us through any other channels.

By accessing our site or placing an order, you agree to the terms of this policy.

1. Information We Collect

a) Personal Information

We collect the following data when you interact with our website:

  • Name

  • Email address

  • Phone number / WhatsApp number

  • Shipping and billing addresses

  • Payment details (processed securely through Paytm Payment Gateway)

b) Non-Personal Information

Automatically collected when you browse our site:

  • Device type, IP address, browser type

  • Pages visited, time spent on site, referral sources

  • Cookies, pixel tags, and similar technologies

c) Cookies & Tracking

Cookies help us remember user preferences, track usage patterns, and personalize your experience. You can choose to disable cookies in your browser, although some features may be limited.

2. How We Use Your Data

We use the information collected to:

  • Process and deliver your orders

  • Improve our website and services

  • Communicate order confirmations, updates, or issues

  • Send marketing communications via email or SMS (you may opt out anytime)

  • Ensure secure payments and prevent fraud

  • Fulfil our legal obligations

3. Sharing Your Information

We may share your data only with:

  • Trusted service providers (e.g., Paytm for payment processing, courier partners for shipping)

  • Legal authorities when required to comply with the law

  • Marketing platforms to send offers and newsletters (with your consent)

  • Business partners in case of mergers or acquisitions

We do not sell your personal data to any third party.

4. Data Security & Retention

We take your data security seriously. We use SSL encryption, secure servers, and firewall protections.

Your data will be stored only as long as necessary for:

  • Order processing and shipping

  • Legal and accounting obligations

  • Customer service and dispute resolution

After this, your data will be deleted or anonymized.

5. Your Rights

You have the right to:

  • Access or update your personal data

  • Request data deletion (subject to legal retention)

  • Withdraw marketing consent at any time

  • Raise concerns or complaints about data usage

To exercise any of these rights, email us at: thbsilver@gmail.com

6. International Users

As we ship both within India and internationally, your data may be processed in countries other than where you reside. We ensure adequate safeguards are in place to protect your data across borders.

7. Children's Privacy

THB Silver does not knowingly collect data from users under 18 years of age. If we become aware of such data, we will delete it immediately. Parents or guardians may contact us for action.

8. Updates to This Policy

We may periodically revise this policy. The updated version will be posted here with the “Last Updated” date. We encourage users to review this page regularly.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out:

THB Silver
Address: No. 18, Venkatachalam Lane, Rattan Bazaar, Chennai - 600003, Tamil Nadu, India
Email: thbsilver@gmail.com
Phone/WhatsApp: +91 94450 73560
Website: www.thbsilver.com

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